Frequently asked questions

How long does a coaching session last? 

Coaching sessions last between 40-45 mins. 

Are my sessions confidential? 

Absolutely! However, we would only share details of your coaching session if we felt that you or someone else was at serious risk of harm. We will outline this in full in your coaching agreement. 

Do you write notes about my session? 

If I am required to make any notes, they are usually brief and kept in a secure safe.  
 

What if I have a session booked and can no longer make it? 

A minimum of 48 hours notice is required if you need to make any changes to your booking. Refunds are not available, but every effort will be made to arrange an alternative session.  

Do you have a DBS Certificate?  

Yes, all Mindset' coaches and consultants have an enhanced DBS.

What Business Insurances do you hold? 

Professional Indemnity Insurance and Public Liability Insurance